The purpose of this statement is to set out how we use personal information that we may obtain about you. By registering for any services or information provided by Euro Events London Limited on this website, by using the Euro Events London Limited website generally, by post, fax or telephone you agree to this use.
Your Personal Information
When you request information from, or register for hospitality facilities to attend Euro Events London Limited events and use this website you will be asked to provide information that is required for the purposes set out below. This will include information such as:
Your name, address and other contacts details.
Profile or preferences you provide to us.
Payments details such as card details when you make payments and the related purchase information.
Information that you give us may be supplemented with information available to us from other sources such as address checking services, screening data against preference services, geodemographic / lifestyle databases and standard industry classification information for profiling purposes.
The information we collect depends upon how you are interacting with us. For example, if you’re booking a package or tour with us we are likely to ask for more information than if you’re only requesting news on events or browsing our website. We may collect, use, store and transfer different kinds of personal information about you, which we have summarised below.
Details about you: Your first and last name, title, gender, e-mail address, telephone number, date of birth, meal and other travel preferences or dietary requirements.
Payment details: Your bank details and payment card details when making a booking with us. Details about payments to and from you and other details of products and services you have purchased from us.
Identification documents: If you are travelling and we require advance passenger information, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date.
Details about your booking with us: Details such as where your event takes place, your booking information (including anyone else on the booking), lounge visits, seat preferences, meal preferences or requirements, details of any special assistance required and any other relevant information so that we can provide you with or other service you have arranged with us.
Details from your interactions with us: Information about interactions or conversations with us and our staff, including when you make enquiries, comments, complaints or submit feedback to us. This could also include username and password and your interests, marketing preferences and survey responses.
Your use of our systems and services: This includes how you use our site and/or social media pages, IP addresses and information you may post on social media.
Job applications: If you apply for a job with us, your CV, work history, educational details and the role you are applying for.
Special types of data: In some circumstances we may need to collect information from you that is deemed sensitive. For example, we might collect:
Data about your health. Knowing your dietary requirements and any medical conditions you have will ensure that the event is suitable for you and any necessary adjustments are made.
Information about your religion (for example if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal).
We try to limit any sensitive personal data we collect to the minimum possible. Unless we have a specific lawful reason to use this information, we will ask for your consent to collect it.
How we use your information
We will not disclose your details to third parties unrelated to Euro Events London Limited for the purposes of marketing.
We may however use the information you give us for the following purposes:
To manage your booking with us.
To contact you with information about your bookings and support services.
To enable you to partake in a prize draw, competition or complete a survey
To register you with our website and to administer our website services.
To provide you with services and information that you have requested about Euro Events London Limited (e.g. information about events that you have requested).
For assessment and analysis (e.g. market, customer, information and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you with information about Euro Events London Limited which we believe will closely match your preferences.
To process your job application.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
Under data protection laws we are allowed to use personal information only if we have a proper reason to do so such as:
To fulfill a contract we have with you or;
When it is our legal duty or;
When it is in our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interested or
When you consent to it
Generally we do not rely upon consent as a legal basis for processing your personal data other than in relation to sending our own direct marketing communications to you via e-mail or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We may keep you informed of such services (including details of shows, special offers, discounts, competitions and newsletters) by using the following methods:
If you do not wish to receive information about Euro Events London Limited, please:
Tick the opt-out box provided when receiving email newsletters.
Call and one of our administration or sales people know.
Click the unsubscribe box when receiving email newsletters from us.
We may from time to time contact you for the purposes of market research for Euro Events London Limited using the contact methods mentioned above. We may also use your information to administer any prize draws or competitions or other promotions that you choose to enter.
We value our relationship with you and by requesting information on, or registering / buying hospitality facilities to attend Euro Events London Limited, you agree that we may use the contact details provided to us for our events as set out above.
Disclosure of Your Information
We do not store credit card details nor do we share customer details with any 3rd parties.
We will retain your information for the period necessary to fulfill the purposes outlined in this policy and as otherwise needed to comply with applicable law and internal company policies.
Security of Your Information
Euro Events London Limited takes commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
When your credit or debit card account information is being transmitted to our site or through our site, it will be protected by cryptographic protocols. To be clear, Euro Events London Limited does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.
What are your rights?
We want you to feel reassured that you have control of your personal information. With this in mind, we have explained below the rights you have in relation to the personal information we hold about you:
The right to ask us to correct any information you believe is incorrect.
The right to ask us to not to use your information for marketing purposes.
The right to receive a copy of the personal data we hold about you or to request that we transfer this to another service provider.
In certain circumstances, the right to ask us to stop using information about you.
The right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.
The right to withdraw consent that you have provided to us to use your personal information.
"Cookies" may be used by us to provide you with, for example, customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. For example, cookies allow us to understand the pages and advertisements you visit, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our web site.
If you wish, you can usually adjust your browser so that your computer does not accept cookies. . Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses. If your computer uses Microsoft Internet Explorer or Netscape Navigator, you will need to follow these instructions after clicking onto this link www.aboutcookies.org (Euro Events London Limited is not responsible for the content of external websites. This link will open a new window.) Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping cookies being installed, or notifying you of them. From the list provided, click onto the programme which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow these instructions.
Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
We take the security of your information very seriously and we endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request (see details below) and payment of a fee (currently £10). If you are concerned that any of the information we hold on you is incorrect please contact us (see details below).
Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.
In order to protect you, our customers and us from fraud, we may use and disclose or verify information that we obtain from making identity checks and other information in our customer records, for the purposes of fraud prevention and detection.
Information You Share Socially
Our site may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our site may also allow you to connect with us on, share on, and use third-party platforms, including those on which Euro Events London Limited has a presence. Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. Euro Events London Limited also does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.
How can I get my name removed from a Euro Events London Limited mailing list?
Each mailing by email or text message we send you will contain details of how you can unsubscribe. Please follow unsubscribe instructions or send an email to firstname.lastname@example.org with the word 'remove' in the subject line, the email address that you wish to be removed within the email and, wherever possible, specifying the exact mailing that you do not want to receive.
Or post your request to IT Team, Euro Events London Limited, Elizabeth House 39 York Road London SE1 7NQ.
Please note that it may take up to 28 days to action your request.
How do I change any details stored on the Euro Events London Limited website?
To change any of your registered details, email email@example.com with the word 'change' in the subject line with your existing details and your new details.
Or post your original details and changes to IT Team, Euro Events London Limited, Elizabeth House 39 York Road London SE1 7NQ.
How can I stop receiving Text Messages?
If you no longer want to receive text messages from Euro Events London Limited, reply STOP in the text message. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive text messages, you can choose not to opt-in.
Links to Other Websites
Our site may contain links to other websites or services that are not owned or controlled by Euro Events London Limited, including links to websites of restaurants and our advertisers, sponsors, and partners. This Policy only applies to information collected by our site. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our site. Your use of third parties' websites linked to our site is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our site.
Changes to this Policy
Except to the extent limited by applicable law, we reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our site, and as required, obtaining your consent. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the "Last Updated" date above. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our site. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Sites.
Last updated 05/04/2019